Question 1

What is Warrantik?

Accepted Answer

Warrantik is a warranty management platform. Businesses use it to issue and manage digital warranties, while customers can keep their warranty details, receipts, claims and updates in one secure place.

Question 2

Do customers need an account to receive a warranty?

Accepted Answer

No. A business can send the warranty directly to the customer’s email. The customer can open it from that email, then sign in later with the same address to see all warranties connected to them in one wallet.

Question 3

Is Warrantik free for customers?

Accepted Answer

Yes. Customers do not pay to receive, view or manage warranties issued to them on Warrantik, or to submit a claim against an eligible warranty.

Question 4

How much does Warrantik cost for businesses?

Accepted Answer

Business plans depend on the number of warranties issued and the management features required. Visit the Pricing page for the current plans, or contact us if you need a tailored setup.

Question 5

How is a warranty issued and where can the customer find it?

Accepted Answer

The business records the product or service, customer, coverage period and its terms. Warrantik then creates a digital warranty with a unique code and sends it by email. It also appears in the customer’s wallet when they sign in with that email address.

Question 6

Can a warranty be transferred to another owner?

Accepted Answer

Yes, when the warranty is eligible for transfer. The current owner starts the transfer and the new owner accepts it. The warranty’s history stays with the item, while personal access remains protected.

Question 7

How do claims work?

Accepted Answer

The customer opens the warranty, describes the issue and attaches relevant photos, videos or documents. The issuing business reviews the claim, records its decision and can provide the next steps. Both sides can follow the status and history.

Question 8

What does my warranty cover?

Accepted Answer

Coverage is decided by the business that issued the warranty, not by Warrantik. Open the warranty to read its duration, included cover and exclusions. If anything is unclear, contact the issuing business before making a claim.

Question 9

What products and services can use Warrantik?

Accepted Answer

Warrantik can manage warranties for products and services across automotive, electronics, appliances, furniture, home services, dental work, watches, jewellery, construction and other categories where a business provides written cover.

Question 10

How can I verify a warranty, and is my information secure?

Accepted Answer

Use the warranty’s QR code or unique code to check its current record and issuing business. Access to private customer, warranty and claim information is controlled by account permissions, and sensitive records are not shown in public verification results.

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